Terms of Service - MeetVista

Effective Date: 2025-04-22

Welcome to MeetVista, a service provided by Borgware AB (“we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a binding legal agreement between you and Borgware AB and govern your access to and use of our real-time collaboration platform, including all related features, content, integrations (such as monday.com), and services (collectively, the “Service”).

By accessing or using the Service — whether through our website, embedded integrations, mobile interface, API, or other means — you agree to be bound by these Terms. If you do not agree with these Terms, you may not access or use the Service.

If you are using the Service on behalf of a company, team, organization, or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. In such cases, “you” and “your” will refer to that entity.

1. Account Registration

To access and use MeetVista, you must create an account. You agree to provide accurate, complete, and current information during the signup process and to update it as necessary to keep it accurate.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Borgware AB is not liable for any loss or damage arising from your failure to secure your account or unauthorized use by third parties.

By registering an account, you agree that:

You will not impersonate any person or entity or use false information.
You may not share your account credentials with others or allow unauthorized users to access your account.
If you are creating an account on behalf of an organization, you represent and warrant that you are authorized to bind that entity to these Terms.
We reserve the right to suspend, restrict, or terminate accounts that are misused, registered under false pretenses, or in violation of these Terms.

You must promptly notify us at support@meetvista.io if you suspect unauthorized access to your account or a security breach.

2. Acceptable Use

You agree to use the Service only for lawful purposes, in accordance with these Terms, and in a manner that does not harm, impair, interfere with, or abuse the rights of others or the integrity of the Service.

You agree that you will not:

Violate any applicable laws, regulations, or third-party rights, including intellectual property, data protection, privacy, or export control laws.
Infringe or misappropriate the intellectual property rights of Borgware AB or any third party.
Upload, share, or transmit any content that is defamatory, obscene, offensive, threatening, harassing, violent, discriminatory, deceptive, or otherwise unlawful or inappropriate.
Engage in fraudulent, deceptive, or harmful activities, including impersonation, phishing, scamming, or accessing accounts without authorization.
Reverse engineer, decompile, disassemble, decipher, or otherwise attempt to derive the source code or underlying structure of the Service or any part thereof.
Use bots, scrapers, spiders, or other automated means to access, extract, or manipulate data from the Service without our prior written consent.
Use the Service for the purpose of developing, marketing, or distributing a competing product.
Attempt to gain unauthorized access to, disrupt, or interfere with the operation, security, or functionality of the Service or its infrastructure.
Abuse or misuse collaborative tools (e.g., real-time whiteboards or integrations) to harass others or overload the platform.
Circumvent, disable, or interfere with any features related to security, access control, or usage tracking.
Encourage or assist others to engage in any of the above activities.

We reserve the right to investigate any suspected violations, and to take appropriate legal or technical action at our sole discretion, including but not limited to:

Suspending or terminating your access to the Service.
Reporting conduct to law enforcement or regulatory authorities.
Pursuing legal action for damages or injunctive relief.

3. Collaboration Features

MeetVista enables users to collaborate in real time on digital whiteboards, documents, and shared workspaces. These features are designed to support open collaboration while giving you control over visibility and access.

By using these features, you understand and agree that:

Content shared in your workspace may be visible to others, depending on your selected access settings and permissions. You are responsible for managing those settings and ensuring access is granted only to appropriate users.
When you invite guests or collaborators, including via email invitation or shareable link, you authorize them to access, view, interact with, or modify content as permitted by the role and permissions you assign. Borgware AB is not liable for misuse of access you have granted.
Some content or boards may be exported, embedded, or made accessible through public or semi-public links, depending on your usage and settings. You are solely responsible for managing the visibility of any such exported or embedded content.
You retain ownership of your content. However, by uploading or creating content within the Service, you grant Borgware AB a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and process that content solely for the purpose of operating, maintaining, supporting, and improving the Service.
You are fully responsible for ensuring that the content you upload, share, or distribute does not infringe any applicable laws, contractual obligations, or third-party rights, including intellectual property, privacy, and confidentiality rights.

We strive to maintain the highest industry standards in security, privacy, and data protection, and we implement safeguards accordingly. However, like all software systems, the Service may contain bugs, vulnerabilities, or configuration errors. In rare cases, these may result in content being inadvertently accessible to unauthorized users.

You acknowledge and agree that Borgware AB shall not be held liable for any unauthorized access, data exposure, or misuse of content caused by software bugs, user misconfiguration, or unforeseen system behavior, provided that we have not acted with gross negligence or willful misconduct.

4. Integration with monday.com and Other Platforms

MeetVista offers integration with certain third-party platforms, including but not limited to monday.com. By enabling these integrations, you expressly authorize Borgware AB to access, use, transmit, and interact with data from those third-party services as allowed by their APIs and your configured permissions.

You acknowledge and agree that:

You are solely responsible for configuring, enabling, and maintaining any third-party integrations and managing associated permissions.
Borgware AB does not control third-party platforms or services and is not responsible for their availability, functionality, terms, or performance.
We are not liable for any loss, corruption, deletion, syncing error, or unauthorized access resulting from or involving a third-party service.
Your use of third-party services (such as monday.com) remains subject to their own terms, conditions, and privacy policies, which you are solely responsible for reviewing and complying with.
If a third-party service modifies or disables its APIs, changes its access rules, or terminates your account or integration, certain features of the Service may stop working, and we shall not be held liable for such interruptions or limitations.
Borgware AB reserves the right to suspend or discontinue integration at any time without notice if necessary to comply with changes in third-party platform policies or technical limitations.

Use of third-party integrations is entirely at your own risk. You should ensure that any data shared through integration is appropriate, secure, and compliant with your obligations.

5. Data Privacy & GDPR Compliance

We are committed to protecting your personal data and complying with the General Data Protection Regulation (EU 2016/679) (“GDPR”). As a data processor, we process personal data on behalf of our users in accordance with our Privacy Policy, our internal data protection practices, and any applicable Data Processing Agreement (DPA).

You retain full ownership and control over your data.
We only process personal data that is necessary to deliver, support, or improve the Service.
Data is primarily stored and processed within the European Union, or in jurisdictions with appropriate legal safeguards, such as Standard Contractual Clauses (SCCs) or the EU-U.S. Data Privacy Framework.
Some sub processors may operate outside the EU/EEA or may not be certified under GDPR-specific frameworks. We carefully select sub processors based on their privacy posture, but we cannot guarantee full GDPR compliance for every third-party service provider.
By using the Service, you acknowledge and agree that certain sub processors are essential to operate the platform and that their involvement is necessary for the functionality you request.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at privacy@borgware.se

We take reasonable technical and organizational measures to protect your data from unauthorized access, use, or disclosure.

6. Intellectual Property

All intellectual property rights in and to the Service — including but are not limited to the software, code, design, interface, graphics, features, functionality, architecture, underlying technologies, documentation, logos, trade names, and branding — are and shall remain the exclusive property of Borgware AB or its licensors. The Service is protected by copyright, trademark, trade secret, and other intellectual property laws and international treaties.

By using the Service, you acknowledge and agree that:

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
You do not acquire any ownership rights or intellectual property interests in the Service, its components, or any content provided by us or other users.
You may not reproduce, copy, publicly display, transmit, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble, scrape, or create derivative works based on any part of the Service, unless expressly permitted by law or with our prior written consent.
You may not use our name, branding, or visual elements in any way that implies partnership, endorsement, or confusion with Borgware AB or MeetVista without prior approval.
Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation, and you grant us a perpetual, worldwide, royalty-free license to use them.

Unauthorized use of our intellectual property may result in legal action, including injunctive relief and damages.

7. Subscription, Fees & Billing

7.1 Subscription Plans & Billing

Certain features of the Service are offered under paid subscription plans. Subscription fees are billed in advance on a recurring basis — either monthly or annually — depending on your selected plan. Pricing is typically based on the number of active users (“seats”) associated with your account or organization, unless otherwise agreed.

7.2 Seat-Based Billing

Subscriptions are priced based on the number of seats (users) selected at the time of purchase or upgrade. A “seat” refers to a user slot within your MeetVista account, whether or not it is actively used.

You are billed for the number of seats you subscribe to, not for the number of seats actively used.
Removing or deactivating users does not automatically reduce your billing.
The seat count can only be changed in fixed-size increments (e.g., batches of 5 seats), due to technical limitations in monday.com billing systems. The batch size may vary depending on your plan or platform.
Upgrades and downgrades take effect immediately. When you increase or decrease your seat count, your billing will be adjusted on a pro-rated basis for the remainder of your current billing period.

You are responsible for managing your seat count and understanding that billing reflects the number of licensed seats allocated to your organization.

7.3 Free Trial

We offer an optional 14-day free trial for new users. During the trial period, you may access all premium features without charge. At the end of the trial, you must subscribe to a paid plan to continue using those features. If you do not subscribe, your account will revert to the free plan, if available.

7.4 Refund Policy (monday.com Users)

If you subscribed through monday.com integration and are not satisfied, you may request a full refund within 30 days of your initial purchase. To be eligible, the subscription must have been initiated via our official monday.com integration. To request a refund uninstall the Monday application within 30 days.

Refunds are not guaranteed outside of this context unless required by law.

7.5 Auto-Renewal & Consent

All subscriptions are automatically renewed at the end of each billing cycle unless canceled in advance. By subscribing, you explicitly consent to automatic renewal and authorize us to charge your payment method at the applicable rate unless you cancel prior to the renewal date.

You are solely responsible for canceling your subscription before the renewal date. Failure to do so does not entitle you to a refund for the renewed billing period, regardless of whether or not you continue using the Service.

You will be notified in advance of any upcoming renewals where required by law.

7.6 Changes to Plans

We may modify the pricing or features of our subscription plans from time to time. If we make changes that impact your current subscription, we will provide at least 30 days’ notice via email or in-app notification. Continued use of the Service after changes go into effect constitutes acceptance of the new pricing or terms.

7.7 Upgrades & Downgrades

Upgrading: If you upgrade your subscription (e.g., add users or move to a higher tier), the change will take effect immediately and you will be charged a prorated amount for the remainder of the current billing period.
Downgrading: If you downgrade your plan or reduce seat count, the change will take effect immediately with prorated billing adjustments for the remaining term.

7.8 Cancellations

7.8.1 Canceling a Subscription

You may cancel your MeetVista subscription at any time via your account settings on our platform, or, if applicable, through the monday.com App Marketplace:

Direct Subscribers: Cancel through your billing settings on meetvista.io. Your access to paid features will continue until the end of the current billing period.
monday.com Subscribers: You must cancel via the monday.com billing interface and uninstall the MeetVista app to avoid further charges. Canceling through MeetVista alone does not stop monday.com-based billing.

After cancellation, your account may revert to the free plan (if available), with access limited accordingly.

7.8.2 Account Deletion

Canceling your subscription does not delete your account. To permanently delete your MeetVista account and all associated data, submit a request through your account settings or email support@meetvista.io. Deletion is irreversible.

7.9 Enterprise Invoicing

Enterprise customers may be eligible for invoiced billing terms under a separate agreement. Invoicing terms (e.g., net payment periods, PO requirements) will be defined in the corresponding enterprise contract. Failure to pay on time may result in suspension or termination of access.

7.10 Taxes & VAT

All fees are exclusive of applicable taxes, including Value-Added Tax (VAT). You are responsible for paying any taxes associated with your purchase unless we are required to collect them.

If you are located within the European Union:

VAT may be applied based on your country of residence and tax status.
If you are a VAT-registered business eligible for tax exemption (e.g., under the reverse charge mechanism), you must provide a valid VAT number at the time of purchase or account setup.
It is your responsibility to ensure that your VAT ID is accurate, up-to-date, and verifiable through the VIES (VAT Information Exchange System).
If a valid VAT number is not provided, we may be required to charge VAT in accordance with applicable tax laws.
We do not retroactively refund VAT if a valid number was not entered at the time of billing.

If you purchase the Service through the monday.com App Marketplace, VAT is collected and remitted by monday.com, not Borgware AB. All tax documentation and invoices related to those purchases are managed through your monday.com account and subject to their tax policy.

8. Termination

We reserve the right to suspend or terminate your account at any time and without prior notice if, in our sole discretion, you violate these Terms, engage in fraudulent activity, or otherwise use the Service in a way that is harmful to us, other users, or third parties.

If your account is terminated due to a violation of these Terms, you will not be entitled to any refund or credit for any remaining time on your subscription, and all outstanding fees remain payable.

You may terminate your account at any time by canceling your subscription and submitting an account deletion request. However, self-termination does not entitle you to a refund. By subscribing, you agree to commit to the selected billing period (e.g., monthly or annually), and cancellation will only stop the next renewal. No partial or early refund will be provided for unused time within the current billing period unless otherwise required by law.

Upon termination, your access to the Service will be revoked and your content may be deleted.

9. Warranty Disclaimer

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Borgware AB disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Any warranties that the Service will be uninterrupted, timely, secure, accurate, error-free, or free of viruses or other harmful components.
Any warranties regarding the accuracy, completeness, legality, reliability, or usefulness of the content, materials, or information provided through the Service.
Any warranties that the Service will meet your expectations or achieve any intended outcomes, business goals, or productivity gains.
Any warranties arising from course of dealing or usage of trade.

You understand and agree with:

You use the Service at your own risk, and you are solely responsible for any damage to your devices, systems, data, or network resulting from the use of the Service.
No advice, information, or representations obtained from Borgware AB, whether oral or written, shall create any warranty not expressly stated in these Terms.
We make no guarantees that the Service will be suitable for your needs, legal requirements, or business processes.
We are not responsible for errors or limitations in third-party services, including integrations with monday.com or any platform used in conjunction with the Service.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you. In such cases, the disclaimers shall apply to the maximum extent permitted by applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Borgware AB, its affiliates, directors, employees, contractors, agents, licensors, and service providers shall not be liable for any:

Indirect, incidental, special, consequential, exemplary, or punitive damages.
Loss of profits, income, revenue, data, business opportunities, anticipated savings, goodwill, or any other intangible losses.
Business interruption or loss of business resulting from your use of or inability to use the Service.
Errors, omissions, delays, or interruptions in operation or transmission.
Incompatibility, unavailability, or issues resulting from third-party integrations (including but not limited to monday.com).
Unauthorized access to or alteration of your data.
User-generated content or any content shared or transmitted through the Service by you or other users.
Reliance on any information or guidance made available through the Service, which is provided for general informational purposes only and does not constitute professional, legal, financial, or business advice.
Accidental or unintended access to your content caused by software bugs, system vulnerabilities, user misconfigurations, or platform limitations, provided we have not acted with gross negligence or willful misconduct.

This limitation applies regardless of the legal theory under which such damages are sought (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

10.1 Total Liability Cap

In any event, the total liability of Borgware AB to you for any and all claims arising from or related to the Service shall not exceed the greater of:

The total amount paid by you to Borgware AB for the Service in the twelve (12) months preceding the claim, or
One hundred Euros (€100).

10.2 Force Majeure

We are not liable for any failure to perform or delay in performance of any obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, internet service provider failures, denial-of-service attacks, power outages, pandemics, war, terrorism, or other unforeseen and uncontrollable circumstances (“Force Majeure Events”).

11. Changes to These Terms

We may update or modify these Terms from time to time. If we make material changes, we will notify you through the Service, via email, or by posting a notice on our website. The “Effective Date” at the top of this page will indicate when the latest changes were made.

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must stop using the Service.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles or the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Service, or your relationship with Borgware AB shall be exclusively resolved by the courts of Uppsala, Sweden. You and Borgware AB irrevocably agree to submit to the personal jurisdiction of these courts, and waive any objection based on inconvenient forum or lack of jurisdiction.

Before initiating legal proceedings, you agree to first attempt to resolve the dispute informally by contacting support@meetvista.io. If the dispute is not resolved within thirty (30) days, either party may pursue formal legal action.

To the maximum extent permitted by applicable law:

You waive any right to participate in a class action, collective action, or class-wide arbitration related to any claim against Borgware AB.
You waive any right to a jury trial, where applicable.
The prevailing party in any legal action shall be entitled to recover reasonable legal fees, costs, and expenses from the other party.
If these Terms are translated into another language, the Swedish version shall prevail in case of conflict.

13. Contact

If you have any questions, feedback, or concerns about these Terms, please contact us at:

Borgware AB
Email: legal@borgware.se